TSB Mobile App Outage Hits Thousands of Customers

TSB Mobile App Outage Hits Thousands Today, on Monday, September 1, 2025, the TSB mobile app and online banking went offline for many users across the UK. The outage caused widespread frustration. It began around 11 a.m., when sites like DownDetector logged over 1,300 reports of people unable to use the app or internet banking.

TSB quickly responded. A spokesperson said: “We’re aware some customers are experiencing issues with our Mobile Banking app and Internet Banking. We’re sorry for any inconvenience and are working to resolve this as soon as possible.”

Service in branches and via telephone remains available. Customers still have options

Why This Matters Now

The outage hit at the start of the month. Many users rely on digital banking to pay bills or manage finances. The timing could not be worse. Several users noted on social media that they face missed payments or failed transfers.

A History of Recurring Issues

This is not the first time TSB has seen such failures. In October 2024, thousands of users also faced a major outage. Reports then topped 2,100 issues.

Some described the TSB app as more often broken than working. One said, “The @TSB app is down or being updated more times than it is working.” Others warned it was a joke and unreliable

In February 2025, users again reported problems, this time affecting multiple banks—including TSB.

Experts point to growing pressure on legacy systems. Online banking outages across UK banks are rising. Major banks faced 56 mobile or online incidents last year.

What Customers Can Do

If your TSB app fails, you still can:

Visit a branch—they remain open and operational.
Use telephone banking.
Stay updated via TSB’s service status pages or social channels.
Alert suppliers if a payment cannot go through. The Financial Conduct Authority (FCA) often protects customers from penalty fees or gives compensation for outages.

Ask: Why Is This Still an Issue?

Frequent outages erode trust. Some users say they may switch banks if disruptions persist. Low-cost, high‑volume digital services must be reliable. For now, customers wheel into manual banking. That defies the promise of true digital convenience.

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Clear H2 and H3 sub‑titles.
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